Privacy Policy – On Thyme Restaurant (Wilmington, NC)
This Privacy Policy explains how On Thyme Restaurant collects, uses, and protects customer information when you visit the restaurant, use its services, or interact with its digital platforms (such as online ordering or QR menu systems).
📌 1. Information We Collect
When customers interact with On Thyme Restaurant, the following types of information may be collected:
- Basic contact details (name, phone number, email) when placing orders or reservations
- Order details (menu selections, preferences, transaction history)
- Payment-related information (processed securely through third-party providers)
- Device or usage data when accessing digital menus or online ordering systems
🍽️ 2. How We Use Your Information
Collected information is used to improve customer experience and restaurant operations:
- Processing food orders and reservations
- Improving menu services and customer experience
- Sending order confirmations or updates
- Managing customer support requests
- Enhancing digital services such as QR menus
On Thyme Restaurant does not use customer data for unrelated purposes.
🔐 3. Data Protection and Security
The restaurant takes reasonable steps to protect customer information:
- Secure payment processing through trusted providers
- Limited internal access to customer data
- Use of secure digital ordering systems
- Protection against unauthorized access or misuse
While no system is 100% secure, efforts are made to maintain strong data protection standards.
📲 4. Digital QR Menu & Online Ordering
When using digital tools such as QR menus or online ordering:
- No personal account is required for basic browsing in many cases
- Some services may require limited contact details
- Data is used only to complete and improve the ordering process
- No unnecessary personal tracking is performed
🍪 5. Cookies and Usage Tracking (If Applicable)
If customers use online platforms, limited tracking technologies may be used to:
- Improve website performance
- Understand popular menu items
- Enhance user experience
- Maintain system functionality
These tools do not collect sensitive personal information.
🤝 6. Sharing of Information
On Thyme Restaurant does not sell customer information.
Information may only be shared with:
- Payment processors
- Delivery or ordering service partners (if used)
- Legal authorities if required by law
📦 7. Data Retention
Customer information is retained only as long as necessary for:
- Completing transactions
- Customer service support
- Legal or accounting requirements
After that, data is securely removed or anonymized.
👤 8. Customer Rights
Customers may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion of stored data (where applicable)
- Opt-out of communication (if enabled)
Requests can be handled through direct restaurant contact.
🔄 9. Policy Updates
This Privacy Policy may be updated periodically to reflect:
- New digital systems (QR menus, online ordering)
- Operational changes
- Legal or regulatory updates
Updates will be reflected on official restaurant platforms when applicable.
📍 10. Contact Information
For privacy-related questions, customers can contact On Thyme Restaurant directly at their Wilmington location or through official communication channels.
The Privacy Policy of On Thyme Restaurant is designed to ensure:
- Transparency in data usage
- Secure handling of customer information
- Protection of payment and order data
- Limited and responsible data sharing
- Respect for customer privacy rights
Overall, the restaurant focuses on maintaining a safe, trustworthy, and customer-friendly digital and dining experience.